How does gambling self-exclusion work?
Self-exclusion is an account restriction intended to stop you gambling for a stated period. You request it through the site's protection tools or support, then check which accounts and services it covers. Use it alongside practical steps to protect your money and seek support, especially if gambling feels difficult to control or causes harm.
How do I request self-exclusion?
Use the site's self-exclusion tool or contact support and clearly request the account restriction.
Self-exclusion closes your account for a stated period, often six months to five years, or permanently. It usually cannot be reversed early; check the site's terms.
If you cannot find the option, ask support how to exclude your account and what happens next. Make clear that you want a gambling restriction rather than only a temporary change to marketing preferences.
Keep confirmation of your request and the period selected. A time-out is a shorter break, rather than a substitute for a longer self-exclusion when you need to stop. Do not wait for another gambling result before following through with a decision to stop.
What should I check about its scope?
Confirm which accounts, services and time period the restriction covers instead of assuming it applies everywhere.
Request self-exclusion separately with each casino, because offshore casinos generally do not participate in national self-exclusion schemes. Do not assume a national registration covers an offshore account.
Confirm the scope with each site's support team. A restriction at one site should not become a reason to start gambling elsewhere.
Check the procedure for money remaining in the account without placing further bets. Ask support about any necessary verification or withdrawal steps. Keep those practical questions separate from the decision to stop gambling.
How can I support the decision to stop?
Protect essential money, remove gambling prompts and ask someone you trust for practical support.
Keep money for bills and everyday needs outside gambling accounts. Blocking software such as Gamban or BetBlocker can block gambling sites on your devices.
Many banks let you block gambling transactions on your card. Ask your bank which controls are available and how they work.
Avoid replacing one gambling account with another activity that carries the same spending pressure. Take breaks from checking offers or results. Seek support if urges to continue make the restriction difficult to maintain.
When should I talk to a support service?
Contact support as soon as gambling worries you or feels difficult to control, not only during a crisis.
Spending more than planned, borrowing, hiding gambling and anxiety away from games are reasons to seek help. Explain what is happening in your own words, even if you are unsure how serious it is. You do not need a perfect account of events before starting the conversation.
Ask about practical next steps and check the service's current contact options. Use account restrictions alongside that support where they help. If you are in immediate danger, contact your local emergency services rather than waiting for routine gambling support.
Related questions
- How do wagering requirements work?
Work out the wagering amount and understand game contributions, betting limits and expiry conditions.
- How do I set gambling deposit limits?
Choose an affordable deposit limit and understand what it does and does not control.
- Where can I find gambling support?
Find listed gambling support resources and prepare for a conversation about gambling that worries you.
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Frequently asked questions
- Is stopping promotional emails the same as self-exclusion?
- No. Marketing preferences and gambling-account restrictions are different, so make the request you need clear.
- Can I ask for help with making the request?
- Yes. A trusted person or support service can help you understand the steps and follow through.
- Should I save confirmation?
- Yes. Keep the request and confirmation so you can check the restriction and raise any problem with support.
18+ only. Gambling should be entertainment, not a way to make money. If it stops being fun, visit our Safer play page.